Gartner Field Service Management Magic Quadrant 2020

San francisco august 3 2020 salesforce nyse.

Gartner field service management magic quadrant 2020. Field service automation is on the rise and customer satisfaction is directly tied to efficient field service management. As part of a larger research document and should be evaluated in the context of the entire document. On that note we are thrilled that gartner has positioned microsoft as a leader in its 2020 magic quadrant for field service management. For the fifth time ifs has been named in the leaders section of the 2020 magic quadrant for field service management.

Evaluations based on completeness of vision and ability to execute. Gartner researched 16 vendors on standard field. Tom paquin reminds us why service is so important and what ifs s position as leader in the 2020 gartner magic quadrant for field service management really means. The gartner 2020 magic quadrant for field service management is a highly anticipated piece of research each year both for the vendors hoping they ve achieved a prominent placement and for those in the industry who rely on the magic quadrant to help steer their technology investments for the upcoming year s.

Positioned as a visionary in 2019 this new improved position as a field service leader reflects our ability to execute and completeness of vision. As a leader in its 2020 magic quadrants in three categories. Crm customer engagement center field service management and sales force automation. Field service providers fsps typically dispatch technicians to remote locations to provide installation repair or maintenance services for equipment or systems.

Crm the global leader in crm announced that salesforce has been positioned by gartner inc. This graphic was published by gartner inc. For field service managers it s essential to find a vendor that can seamlessly align contractors and technicians using the latest developments in artificial intelligence the i nternet of things and streaming video. Gartner magic quadrant for field service management summary vendors positions in this magic quadrant reflect the demand to align technicians and contractors using technologies like ai streaming video and the internet of things for effectiveness in all interactions.

Gartner magic quadrant for field service management summary vendors positions in this magic quadrant reflect clients new expectations in areas such as collaboration safety business models and ai driven decision support for parts and labor planning.